FAQ's

Can I cancel my booking?

Yes – Please call us for details.

Can I book for more than 8 passengers?

Yes it is possible for us to cater for larger groups of more than 8 passengers. Please call us to enquire for prices and bookings.

How early do I need to book my car?

We recommend you book your car a minimum of 6 hours in advance on the phone. In many cases we are able to provide vehicles on much shorter notice so please call us and check availability.

Are your prices per vehicle or per person?Cruise Liner Taxi Services

All prices are per vehicle.

Are there any hidden charges?

No. The price you see is the price you pay. 

Are you a licenced company?

Yes, we are licensed by Transport for London Licence Number 02841.

Will you transport Pets?

We are happy to transport pets for a nominal fee. Please note that all guide dogs are exempt from any charges.

What types of vehicles do you use?

We have a range of vehicles ranging from Saloons, Estates, MPV's and MPV+ vehicles which can cater for up to 8 passengers.

What airports do you cover?

We cover all major London Airports which include Heathrow, Gatwick, Stansted, Luton, Southend and London City Airport.

Can I pay in cash?

Yes, please pay the driver in Pounds Sterling (£) at the end of the journey.

What are your fares?

We have a list of fares available for all destinations - the vehicles are registered as Private Hire therefore we do not use meters. Please call for a quotation

Do you charge extra for late or early pick-ups?

No, our fares are the same 24 hours a day, 7 days a week and we charge no extra for Bank Holidays.

Do you charge waiting time?

We check all airport collection details online using the flight number that you give us. Therefore we will not sit at the airport unless you are about to land.

If you would like us to drive you to your destination, wait and return, please ask for a quotation.

Can I smoke?Heathrow Airport Taxi Services

Unfortunately, we are unable to allow smoking in any of our vehicles. However, we will stop for comfort breaks at your request.

Do you go to Seaports as well?

We will transfer you to any destination that you require. Our drivers have many years’ experience and have good knowledge of all UK destinations. Our vehicles are fitted with Satellite navigation systems.

How long after I book, will I get confirmation?

Usually within minutes of us receiving the email.

How much luggage can I take?

Generally, two large and two medium sized suitcases will fit comfortably into the boot.

Will you carry my bags for me?

Certainly, we are kind and courteous too and always willing to help.

What about transporting children?

As licensed minicabs we can transport children.

For all other enquiries please call us on 01708 442020